Shipping Policy – SarthiSHOP

Effective Date: 11 August 2026

At SarthiSHOP, we aim to provide a smooth and reliable delivery experience. This Shipping Policy explains our shipping charges, delivery process, and other important information related to your order.

1. Shipping Charges

Shipping charges are calculated based on the total order value as follows:

• Orders below ₹999: Shipping charge of ₹100
• Orders from ₹999 to ₹1,998: Shipping charge of ₹50
• Orders of ₹1,999 or above: Free delivery

The applicable shipping charge will be displayed during the checkout process before you complete your purchase.

2. Order Processing

Orders are generally processed after successful payment confirmation or order confirmation for eligible Cash on Delivery orders.

Processing and dispatch times may vary depending on product availability, order volume, holidays, and other operational factors.

3. Delivery Time

Estimated delivery time may vary depending on your delivery location and the shipping partner used.

Delivery timelines may be affected by factors such as:

• Remote or difficult-to-reach locations
• Weather conditions
• Public holidays
• Transportation delays
• Courier or logistics issues
• Unexpected operational circumstances

Any delivery timeframe displayed on the website is an estimated timeframe and not a guaranteed delivery date.

4. Order Tracking

Once your order has been dispatched, you may receive shipping and tracking information through the contact details provided during checkout.

You can use the tracking information provided by the shipping partner to check the status of your shipment.

5. Delivery Address

Please ensure that your shipping address, mobile number, email address, and other delivery details are accurate and complete when placing your order.

SarthiSHOP may not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

6. Failed Delivery Attempts

If a delivery attempt is unsuccessful due to the recipient being unavailable, an incorrect address, incorrect contact information, refusal to accept the package, or other reasons attributable to the customer, the shipping partner may make additional delivery attempts or return the package to the sender.

Additional shipping charges may apply for re-shipping an order in such circumstances.

7. Damaged Packages

If you receive a package that appears damaged, opened, or tampered with, please inform the delivery partner at the time of delivery where possible and contact SarthiSHOP as soon as possible.

Customers may be requested to provide photographs or videos of the package and product to help us investigate the issue.

8. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, SarthiSHOP cannot guarantee delivery dates.

We are not responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, government restrictions, or courier-related issues.

9. Shipping Availability

Shipping availability may vary depending on the delivery location and serviceability of the shipping partner.

If a particular location is not serviceable, SarthiSHOP may contact the customer regarding the order and provide an appropriate resolution.

10. Shipping Charges on Returns

Shipping charges may be non-refundable unless the return is due to a damaged, defective, incorrect, or otherwise eligible product as determined under our Return & Refund Policy.

11. Changes to This Shipping Policy

SarthiSHOP reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

12. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact SarthiSHOP through the contact information available on our website.

Last Updated: 11 August 2026