Cancellation Policy – SarthiSHOP

Effective Date: 11 August 2026

At SarthiSHOP, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how refunds are handled.

1. Order Cancellation

Customers can request cancellation of an order before the order has been dispatched.

To request cancellation, please contact SarthiSHOP as soon as possible using the contact information available on our website.

Cancellation requests are subject to the current status of the order. Once an order has been dispatched, cancellation may no longer be possible.

2. Cancellation After Dispatch

Once an order has been dispatched, it cannot normally be cancelled.

If you no longer require the product after dispatch, you may need to accept the delivery and follow the applicable Return & Refund Policy, if the product is eligible for return.

3. Cancellation by SarthiSHOP

SarthiSHOP reserves the right to cancel an order in certain circumstances, including:

• Product is unavailable or out of stock
• Incorrect product pricing or information was displayed
• Payment could not be successfully verified
• Incorrect or incomplete delivery information
• Suspected fraudulent or unauthorized activity
• Delivery to the provided location is not serviceable
• Unforeseen operational or logistical issues

If SarthiSHOP cancels a prepaid order, an applicable refund will be initiated to the original payment method.

4. Refund for Cancelled Orders

If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated after cancellation is confirmed.

The time required for the refund to reflect in your account may vary depending on the payment gateway, bank, card issuer, or other financial institution.

5. Cash on Delivery Orders

For Cash on Delivery orders, customers may request cancellation before dispatch.

If the order has already been dispatched, cancellation may not be possible. Repeated refusal of Cash on Delivery orders may result in restrictions on future Cash on Delivery purchases.

6. Partial Order Cancellation

If your order contains multiple products, you may request cancellation of individual products before they are dispatched, where operationally possible.

Any applicable refund for a cancelled item will be processed according to the payment method and applicable refund terms.

7. Cancellation Charges

SarthiSHOP does not generally charge a cancellation fee for eligible cancellations requested before dispatch.

However, where an order has already entered the shipping or fulfilment process, any applicable costs may be deducted or handled according to the circumstances of the cancellation.

8. How to Request Cancellation

To request an order cancellation, please provide the following information when contacting SarthiSHOP:

• Order number
• Name used for the order
• Registered mobile number or email address
• Reason for cancellation, if applicable

Cancellation requests should be submitted as soon as possible after placing the order.

9. Cancellation Confirmation

A cancellation request is not considered confirmed until SarthiSHOP has accepted the request and the order status has been updated accordingly.

If an order has already been dispatched before the cancellation request is processed, the cancellation may not be possible.

10. Changes to This Cancellation Policy

SarthiSHOP reserves the right to update or modify this Cancellation Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

11. Contact Us

If you have any questions regarding order cancellation or refunds, please contact SarthiSHOP through the contact information available on our website.

Last Updated: 11 August 2026