Return & Refund Policy – SarthiSHOP

Effective Date: 11 August 2026

At SarthiSHOP, we want you to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Return Eligibility

Products may be eligible for return if they are:

• Received damaged
• Defective or faulty
• Incorrect or different from the product ordered
• Missing parts or accessories, where applicable

To be eligible for a return, the product should generally be unused, in its original condition, and accompanied by its original packaging, tags, accessories, and other applicable materials.

2. Return Request Period

Customers must contact SarthiSHOP within 7 days of receiving the order to request a return or replacement.

Requests submitted after the applicable return period may not be accepted.

3. Products Not Eligible for Return

Returns may not be accepted for products that:

• Have been used, washed, altered, or damaged after delivery
• Are missing original packaging, tags, accessories, or components
• Have been damaged due to improper use or handling
• Are returned without prior approval from SarthiSHOP
• Are specifically identified as non-returnable on the product page

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

For faster assistance, we may request:

• Order number
• Photographs or videos of the product
• Photographs of the packaging
• Details describing the issue

After reviewing the request, SarthiSHOP may offer a replacement, exchange, refund, or another appropriate resolution.

5. Return Process

To request a return, please contact SarthiSHOP through the contact details available on our website and provide your order details.

Once your return request is reviewed and approved, we will provide the applicable return instructions.

Please do not send products back without receiving return instructions from SarthiSHOP.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product, SarthiSHOP may arrange or provide appropriate return shipping instructions.

For other eligible returns, return shipping charges may be the responsibility of the customer, where applicable.

7. Refunds

Once the returned product is received and inspected, we will determine whether the product qualifies for a refund.

If approved, the refund will generally be processed to the original payment method used for the purchase.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

8. Refund Amount

Approved refunds may include the eligible product amount and applicable charges, depending on the reason for the return and the circumstances of the order.

Shipping or other charges may not be refundable in cases where the return is requested for reasons other than receiving a damaged, defective, or incorrect product.

9. Replacement or Exchange

Where applicable, SarthiSHOP may offer a replacement or exchange instead of a refund.

Replacement or exchange availability may depend on product availability and the nature of the issue.

10. Order Cancellation

Orders may be cancelled before they are dispatched, subject to the applicable order status.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process after delivery.

11. Refund for Cancelled Orders

If an eligible prepaid order is successfully cancelled, the applicable refund will be initiated to the original payment method.

Refund processing times may vary depending on the payment gateway and financial institution.

12. Cash on Delivery Orders

For Cash on Delivery orders, refunds, where approved, may be processed through an appropriate refund method requested by SarthiSHOP.

Additional information may be requested from the customer to process the refund securely.

13. Return Inspection

All returned products may be inspected before a refund, replacement, or exchange is approved.

If the returned product does not meet the applicable return conditions, SarthiSHOP may reject the return or adjust the refund accordingly.

14. Multiple or Bulk Orders

For bulk, wholesale, customized, or special orders, return and refund terms may differ from the standard policy and will be communicated separately where applicable.

15. Policy Changes

SarthiSHOP reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

16. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact SarthiSHOP through the contact information available on our website.

Last Updated: 11 August 2026